Skip to content

contact us

Get in touch

We're here for you, so don't hesitate to reach out.

Happy customers

Hear from our customers

Get the low down on Beany from the people who count.

Beany faqs

Frequently asked questions

Don’t see your answer? Reach out to us, we’d love to help!
Book a call with our problem-solving teamUse this meeting link to schedule a phone call with us so we can learn about your business and accounting requirements. Think of it as a free chat to establish whether we're a good fit for each other.During the phone call we will recommend the services that match your needs and will let you know the next steps for coming on board as a client.Get startedIf you already know what services will work for you, you can sign up here. After completing our registration form, you'll receive an account activation email for your Beany portal. From activation, simply follow the steps to add your business (or sole trader / contractor) details and purchase the services you require. Following this you'll be prompted to begin our client onboarding.
We can only work as your accountant once all the necessary HMRC authorities and AML (anti-money laundering) checks have been completed. If there are any third parties that we require checks for, we'll need these completed as well.Once onboarding is complete, you'll receive an email inviting you to book a new client meeting with one of our accountants where you can discuss your business goals and ask any initial questions you have.
You can call and email our Customer Support desk as often as you like. The type of questions we get range from help with your Xero file, asking when your tax is due and what to do with your payroll!We always aim to respond within 24 hours with answers to your questions, although at peak accounting times it may take a little longer.Our Support desk is staffed by qualified and experienced Beanies who can respond quickly and accurately. If needed, they will also liaise with your accountant.If you require some out-of-scope work, such as preparing a cash flow summary for the bank, or working through a specific tax issue, we'll let you know any extra cost before we start.
Beany has a 12 month commitment for all our accounting packages. This is because the monthly payment you make is actually the total cost for the year, split into 12 monthly payments, as a payment plan.We operate like this to give you certainty about the cost of your compliance, and to smooth cashflow for your business.