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Beany faqs

Frequently asked questions

Don’t see your answer? Reach out to us, we’d love to help!
Register and take a look around the Beany platform. A member of our team will reach out to learn about your business and your goals. They will offer the best way forward and if we're a good fit for each other. The next step is to choose a package that suits your business needs. Remember all of our packages are fixed monthly fees so there’s no surprises.
We help thousands of businesses by sharing the weight of their accounting, or taking it off their shoulders entirely. We combine the latest accounting cloud technology with a reassuring helping of human interaction. Our Beanies are there for you to keep things running smoothly and guide you through the tough stuff.   
Once you've finished your ID checks and ATO authorities, our team will be busy in the background getting connected with the Australian Tax Office.If you had any third parties who needed to do ID checks or get ATO authorities, we'll need to have these complete before we're able to work as your accountant. Once completed, you'll receive an email introducing you to your new accountant along with a link to book a meeting with them to discuss your business goals.
Beany will give you support on any tax and accounting questions as part of your package. We are here to help.  And should you require some out-of-scope work, such as preparing a cash flow summary for the bank, or working through a specific tax issue, we will let you know any extra cost before we start.You can call and email our Customer Support desk as often as you like. The type of questions we get range from coding queries, to tax deadlines or invoices questions.We always aim to respond within 24 hours with answers to your questions, although at peak accounting times it may take a little longer.Our Support desk is staffed by qualified and experienced Beanies who can respond quickly and accurately. If needed, they will also liaise with your accountant.
Yes, we certainly do. We can provide advice on anything you would expect from an accountant.Once we understand what you need, we will provide a quote, detailing the cost of the advice and what you are going to receive from Beany. This way there are no surprises!
Beany has a 12 month commitment for our accounting packages. This is because the monthly payment you make is actually the total cost for the year, split into 12 monthly payments, as a payment plan.We operate like this to give you certainty about the cost of your compliance, and to smooth cashflow for your business rather than a big bill at the end of each period.